Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.


The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

The CCNP Voice v8.0/v9.0 curriculum covers :

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager Express (CUCME)
  • Quality of Service (QoS)
  • Cisco Unity Connection (CUC)
  • Cisco Unity Express (CUE)
  • Cisco Unified Presence (CUP)
  • Cisco Unified Personal Communicator (CUPC)

CCNA Voice v8.0/v9.0 (ICOMM) is pre-requisite for CCNP Voice v8.0/v9.0 We can provide a combination of ICOMM v8.0/v9.0 and CCNP Voice v8.0/v9.0.

CCNP Voice training is conducted using real Cisco equipment. Following equipment is available for the classes:

  • Router 2821 Voice GW/GK/SRST with NM-HDV-T1/FXS/FXO
  • Router 3925 Voice GW/SRST with NM-HDV-T1/FXS/FXO
  • Router 2610-20XM Voice GW/GK/SRST with FXS/FXO/T1
  • Router 3640 Voice GW/GK/SRST with FXS/FXO/NM-HDV-T1
  • Cisco Unified Communication Manager v8.x/9.x
  • Cisco Unified Communication Manager Express v8.x/9.x
  • Cisco Unity Connection v8.x/9.x
  • Cisco Unity Express v7.x/8.x on AIM-CUE
  • Cisco Unified Presence Server v8.x/9.x
  • Microsoft Active Directory 2003
  • Cisco IP Phone 7940G, 7960G, 7961G, 7965, Cisco CIPC communicator
  • Analog Phones
  • ADTRAN ATLAS 550 with Quad-PRI and Octal-FXS
  • CAT 3560/3750 POE
  • Cisco Unified Video Advantage II Camera
Course Name Exam # Course Code Days
Cisco Voice over IP 642-437 (CVOICE v8.0) 5
Implementing Cisco Unified Communications Manager Part 1 v8.0 642-447 (CIPT1 v8.0) 5
Implementing Cisco Unified Communications Manager Part 2 v8.0 642-457 (CIPT2 v8.0) 5
"Troubleshooting Cisco Unified Communications v8.0" 642-427 (TVOICE v8.0) 3
Integrating Cisco Unified Communications Applications v8.0 642-467 (CAPPS v8.0) 5
Balance Days for day of arrival, exam(s) and practice 8
Total duration 31


CCNA Voice (ICOMM v8.0).



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