MCTS: Microsoft Dynamics CRM 2013 Application course from Koenig Solutions introduces you with the abilities of Sales Management in Microsoft Dynamics CRM that permit you to manage and track the sales process from potential to close. This training provides an insight on sales process information, and introduces the tools that are accessible to examine and report on sales information. This training also focuses on how an organization can take care of consumer satisfaction through Microsoft Dynamics CRM in business processes. This training provides an insight into all of the influential Customer Service and Service Scheduling functionality capabilities. Moreover, this training guides you throughout the process of working with customers.

Course Objectives :
  • Employ reporting functionality to achieve insight into performance, trends, and identifying opportunities and potential issues
  • Recognize why cases are the basic record type in service management, and signify a single incident of service
  • Classify the key set of phrases, terms, and elements to efficiently work with Customer Service Scenarios
  • Employ Queues to systematize and store Cases and Activities that are waiting to be processed Perform Goal Management features to create and track progress against target values for key performance indicators


  • CEOs
  • Customer service representatives
  • Administrators
  • Office Managers
  • Sales representatives
  • Consultants
Course # Course Contents Exam # Exam Days
80546 Sales Management in Microsoft Dynamics CRM 2013 MB2-700 Microsoft Dynamics CRM 2013 Applications 1
80545 Customer Service in Microsoft Dynamics CRM 2013 2
Total Training Days 3



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