- CCNA (Routing & Switching)
- CCNP (Routing & Switching)
- Entry Level
- Associate Level
- Professional Level
The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
Following equipment is available for the classes:
- Router 2821 Voice GW/GK/SRST with NM-HDV-T1/FXS/FXO
- Router 3925 Voice GW/SRST with NM-HDV-T1/FXS/FXO
- Router 2610-20XM Voice GW/GK/SRST with FXS/FXO/T1
- Router 3640 Voice GW/GK/SRST with FXS/FXO/NM-HDV-T1
- Cisco Unified Communication Manager v8.x/9.x
- Cisco Unified Communication Manager Express v8.x/9.x
- Cisco Unity Connection v8.x/9.x
- Cisco Unity Express v7.x/8.x on AIM2-CUE
- Cisco Unified Presence Server v8.x/9.x
- Microsoft Active Directory 2003
- Cisco IP Phone 7940G, 7960G, 7961G, 7965, Cisco CIPC communicator
- Analog Phones
- ADTRAN ATLAS 550 with Quad-PRI and Octal-FXS
- CAT 3560/3750 POE
- Cisco Unified Video Advantage II Camera
Describe the components of the Cisco Unified Communications Architecture
- Describe the function of the infrastructure in a UC environment
- Describe the function of endpoints in a UC environment
- Describe the function of the call processing agent in a UC environment
- Describe the function of messaging in a UC environment
- Describe the function of auto attendants and IVRs in a UC environment
- Describe the function of contact center in a UC environment
- Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
- Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture
Describe PSTN components and technologies
- Describe the services provided by the PSTN
- Describe time division and statistical multiplexing
- Describe supervisory, informational, and address signalling
- Describe numbering plans
- Describe analog circuits
- Describe digital voice circuits
- Describe PBX, trunk lines, key-systems, and tie lines
Describe VoIP components and technologies
- Describe the process of voice packetization
- Describe RTP and RTCP
- Describe the function of and differences between codecs
- Describe H.323, MGCP, SIP, and SCCP signalling protocols
Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks
- Describe the function and application of a dial plan
- Describe the function and application of voice Gateways
- Describe the function and application of voice ports in a Gateway
- Describe the function and operation of call-legs
- Describe and configure voice dial peers
- Describe the differences between PSTN and Internet Telephony Service Provider circuits
Describe and configure a Cisco network to support VoIP
- Describe the purpose of VLANs in a VoIP environment
- Describe the environmental considerations to support VoIP
- Configure switched infrastructure to support voice and data VLANs
- Describe the purpose and operation of PoE
- Identify the factors that impact voice quality
- Describe how QoS addresses voice quality issues
- Identify where QoS is deployed in the UC infrastructure
Implement UC500 using Cisco Configuration Assistant
- Describe the function and operation of Cisco Configuration Assistant
- Configure UC500 device parameters
- Configure UC500 network parameters
- Configure UC500 dial plan and voicemail parameters
- Configure UC500 SIP trunk parameters
- Configure UC500 voice system features
- Configure UC500 user parameters
Implement Cisco Unified Communications Manager Express to support endpoints using CLI
- Describe the appropriate software components needed to support endpoints
- Describe the requirements and correct settings for DHCP, NTP, and TFTP
- Configure DHCP, NTP and TFTP
- Describe the differences between key system and PBX mode
- Describe the differences between the different types of ephones and ephone-dns
- Configure Cisco Unified Communications Manager Express endpoints
- Configure call-transfer per design specifications
- Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
- Configure Music on Hold
Implement voicemail features using Cisco Unity Express
- Describe the Cisco Unity Express hardware platforms
- Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
- Describe the features available in Cisco Unity Express
- Configure AutoAttendant services using Cisco Unity Express
- Configure basic voicemail features using Cisco Unity Express
| Schedule for CCNA Voice v8.0/v9.0 (ICOMM) Training Boot Camp | |||
| Course Contents | Exam # | Course Code | Days |
| Introducing CCNA Voice v8.0/v9.0 (ICOMM) | 640-461 | ICOMM | 7 |
| Balance Days for day of arrival, exam(s) and practice | 3 | ||
| Total duration | 10 | ||
Any valid Cisco CCENT, CCNA Routing and Switching or any Cisco CCIE certification can act as a prerequisite.
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