The Novell ZENworks 10.3 Configuration Management Administration course teaches students the fundamental concepts, processes, and architecture of Novell ZENworks 10 Configuration Management using Novell ZENworks 10 Configuration Management and be able to perform basic administrative tasks. Students will then build their administrative knowledge and skills by performing more involved administrative tasks (such as migrating ZENworks 7 Desktop Management or implementing patch management) for products that are integrated into ZCM 10 SP3.

Training Level: 2 - Intermediate

Key Objectives
  • Describe Novell ZENworks 10 Configuration Management
  • Install Novell ZENworks 10 Configuration Management
  • Migrate a Traditional ZENworks Environment to ZENworks 10 Configuration Management
  • Register Devices for ZENworks Configuration Management
  • Manage ZENworks Bundling
  • Configure ZENworks Configuration Management Policies
  • Configure Remote Management
  • Image Computers with ZENworks Configuration Management
  • Manage Inventory and Data Collection
  • Run ZENworks Configuration Management Reports
Audience Summary

This course is designed for:

  • Novell software system administrators, integrators, and engineers
  • Networking consultants
  • Reseller/partner technical support staff
  • New Novell ZENworks 10 Configuration Management customers

Established Novell software administrators with no ZENworks 10 experience can take this course if they are already familiar with using eDirectory (and related tools such as iManager) and have some experience administering products such as ZENworks Desktop Management.

New Novell customers tasked with evaluating or administering Novell ZENworks 10 Configuration Management can also attend this course but should have a basic familiarity with Novell eDirectory, Microsoft Active Directory, and Windows Server.

SECTION 1: Describe ZENworks 10 Configuration Management

Objective 1: Describe ZENworks 10 Configuration Management Services

  • Configuration Management
  • Linux Management
  • Application Virtualization
  • Endpoint Security Management
  • Network Access Control
  • Handheld Management
Objective 2: Describe the ZENworks 10 Configuration Management Architecture
  • ZENworks Service Oriented Architecture (SOA) Design
  • ZENworks System Process Architecture
SECTION 2: Install and Update Novell ZENworks 10 Configuration Management

Objective 1: Plan Your ZENworks 10 Configuration Management Implementation

  • Gather Required Information
  • Design Your ZENworks 10 Configuration Management Implementation

Objective 2: Review Novell ZENworks 10 Configuration Management Requirements

  • Primary Server Requirements
  • Database Requirements
  • LDAP Directory Requirements
  • Managed Device Requirements
  • Inventoried-Only Device Requirements
  • Administration Browser Requirements
  • Installation User Requirements

Objective 3: Prepare to Install ZENworks 10 Configuration Management

  • Understand What the ZENworks Installation Does
  • Gather Information for Installing ZENworks
  • Perform Pre-Installation Tasks

Objective 4: Perform a Standard Installation of ZENworks 10 Configuration Management

  • Basic Installation Steps
  • Installer Process
  • Manual Installation of BusinessObjects Enterprise XI

Objective 5: Perform an Unattended Installation of ZENworks 10 Configuration Management

  • Create the Response File
  • Perform the Unattended Installation
  • Exercise 2-1: Install ZENworks 10 Configuration Management

Objective 6: Access ZENworks 10 Configuration Management Tools

  • ZENworks Control Center
  • zman Command Line Utility
  • zac Command Line Utility
  • ZENworks Diagnostics Center

Exercise 2-2: Become Familiar with the ZENworks Control Center (ZCC) Objective 7: Install the ZENworks Adaptive Agent Objective 8: Discuss the System Update Process

  • Describe System Update
  • Describe the System Update Architecture
  • Prepare Devices for the System Update
  • Update the Devices in the Zone

Exercise 2-3: Update ZCM From 10.2 to 10.3 Using System Update Objective 9: Configure User Sources

  • How User Sources Work
  • How to Configure a User Source
  • How to Assign an Existing User Source as an Administrator

Exercise 2-4: Configure a ZENworks 10 User Source and Administrator

SECTION 3: Discover, Register, and Deploy Devices for ZENworks Configuration Management

Objective 1: Discover Network Devices

  • Discover Devices Using IP Addresses
  • Discover Devices in LDAP Directories
  • Import Devices from CSV Files

Exercise 3-1: Implement Device Discovery Using IP Discovery Objective 2: Review Device Registration

  • Describe the Registration Process
  • Relationship Between Rules and Keys

Objective 3: Configure Registration Keys and Rules

  • Default Registration Rules
  • Create a Registration Rule
  • Create a Registration Key
  • Modify the Device Naming Template

Exercise 3-2: Configure and Use Registration Rules and Keys Objective 4: Deploy the ZENworks Adaptive Agent

  • Deployment Methods
  • Package Types and Architectures
  • Deploy the ZENworks Adaptive Agent
  • Customize the ZENworks Adaptive Agent
  • Deploy the Inventory-Only Module

Exercise 3-3: Deploy the ZENworks Adaptive Agent

SECTION 4: Manage Software Packaging for Distribution

Objective 1: Review Hardware Guidelines for ZENworks Software Packaging

  • Build a repackaging Workstation Environment

Objective 2: Describe and Use ZENworks Software Packaging

  • AdminStudio Repackager
  • AdminStudio Tuner
  • AdminStudio Distribution Wizard
  • Software Packaging Best Practices

Exercise 4-1: Customize Applications Using AdminStudio 9.5 Objective 3: Describe ZENworks Application Virtualization

  • Novell ZENworks Application Virtualization
  • Virtualize Windows Applications with ZENworks Application Virtualization
  • Using Virtual Applications with ZENworks Configuration Management

Exercise 4-2: Create a Virtual Application Using ZENworks Application Virtualization 7.3

SECTION 5: Manage ZENworks Bundles

Objective 1: Describe Bundling Concepts

  • Bundle Terminology
  • Bundle Types
  • Bundle Dependencies
  • Content
  • Install the Novell File Upload Extensions

Exercise 5-1: Distribute Windows Bundles Objective 2: Manage Folders

  • Create Folders
  • Rename or Move Folders
  • Delete a Folder

Exercise 5-2: Distribute Corporate Wallpaper Files Using a File Bundle

  • Objective 3: Create Bundles
  • Create Directive Bundles
  • Create File Bundles
  • Create Imaging Bundles
  • Create Windows Bundles

Exercise 5-3: Distribute the OpenOffice Application Using a Windows Bundle

  • Objective 4: Configure Action Sets and Actions
  • Configure Action Set Options
  • Configure Actions Options
  • Select Install, Uninstall, and Repair Parameters Objective 5: Manage Bundles
  • Bundle Management Process
  • Bundle Assignments to Devices vs Users
  • Assign Existing Bundles to Devices
  • Assign Existing Bundles to Users
  • Add a Bundle to a Group
  • Rename, Copy, or Move Bundles
  • Configure a Bundle's System Requirements
  • Copy a Bundle's System Requirements
  • Delete a Bundle
  • Increment a Bundle's Version Number
  • Install a Bundle
  • Launch a Bundle
  • Copy a Bundle to a Content Server
  • Prevent a Bundle to Being Deployed
  • Enable a Bundle to Be Deployed
  • Enable a Bundle to Be Uninstalled
  • Uninstall a Bundle
  • Set a Bundle Schedule
  • Configure ZENworks Variables Objective 6: Manage Bundles Using the ZENworks Adaptive Agent
  • Bundles vs Applications
  • User-Assigned vs Device-Assigned Bundles
  • Access Bundles
  • Understand Bundle Icons
  • Launch a Bundle
  • Postpone a Bundle Download
  • Verify a Bundle
  • View a Bundle's Properties
  • Uninstall a Bundle SECTION 6: Manage ZENworks Content Objective 1: Understand Satellite Servers
  • Server Hierarchy
  • Satellite Roles
  • Adding Satellites into the Server Hierarchy Objective 2: Configure Closest Server Rules
  • Understanding Closest Server Rules
  • Configuring the Closest Server Default Rule
  • Creating Closest Server Rules
  • Backing Up Closest Server Rules Objective 3: Content Replication
  • Configuring Content Replication at the Management Zone Level
  • Replicating Content to New Content Servers
  • Manually Replicating Content from a Primary Server to Satellite Devices
  • Including or Excluding Content

Exercise 6-1: Setup a Satellite and Configure ZENworks Content

SECTION 7: Configure ZENworks Configuration Management Policies

Objective 1: Describe ZENworks Configuration Management Policies

  • What Is a Policy?
  • What Is a Policy Group?
  • What Is the Policy Management Architecture?
  • How Does a Policy Work?

Objective 2: Manage Folders

  • Create Folders
  • Rename or Move Folders
  • Delete a Folder

Objective 3: Create Policies

  • Browser Bookmarks Policy
  • Dynamic Local User Policy
  • Local File Rights Policy
  • Printer Policy
  • Remote Management Policy
  • Roaming Profile Policy
  • SNMP Policy
  • Windows Group Policy
  • ZENworks Explorer Configuration Policy

Objective 4: Manage Policies

  • Create Policy Groups
  • Edit Policies
  • Delete Policies
  • Add Policies to Existing Groups
  • Assign a Policy to Devices
  • Assign a Policy to Users
  • Disable/Enable Policies
  • Copy a Policy to a Content Server
  • Edit XML to Create Policy Without and With Content
  • Increment the Policy Version
  • Review the Status of the Policies on the Managed Device

Exercise 7-1: Configure ZENworks Configuration Management Policies

SECTION 8: Configure Remote Management

Objective 1: Describe ZENworks Remote Management

  • Remote Management Terminology
  • Remote Management Features
  • Remote Management Architecture Objective 2: Set Up Remote Management
  • Configure the Remote Management Settings
  • Enable the Remote Management Listener
  • Configure the Remote Management Policy
  • Configure the Remote Operator Rights
  • Configure the Remote Management Password
  • Start Remote Management Operations
  • Remote Management Proxy Objective 3: Manage Remote Sessions
  • Manage a Remote Control Session
  • Manage a Remote View Session
  • Manage a Remote Execute Session
  • Manage a Remote Diagnostics Session
  • Manage a File Transfer Session
  • Wake Up a Remote Device
  • Improve Remote Management Performance

Objective 4: Describe ZENworks Remote Management Security Issues

  • Authentication
  • Password Strength
  • Ports
  • Auditing
  • Asking Permission from the User on the Managed Device
  • Abnormal Termination
  • Intruder Detection
  • Remote Operator Identification
  • Browser Configuration
  • Session Security

Exercise 8-1: Configure and User Remote Management

SECTION 9: Image Computers with ZENworks Configuration Management

Objective 1: Set Up Preboot Services and Imaging

  • Prepare a Preboot Services Imaging Server
  • Set Up the Preboot Services Methods
  • Deploy and Manage Preboot Services
  • Configure Preboot Services Defaults
  • Override Preboot Services Defaults
  • Enable PXE on Devices
  • Set Up Devices for Imaging Objective 2: Configure Image Safe Data
  • Describe Image Safe Data
  • Configure Image Safe Data Masks Objective 3: Configure and Use Imaging
  • Image Devices
  • Multicast Images
  • Configure Imaging Script Bundles
  • Assign Imaging Bundles
  • Edit Imaging Work Objective 4: Discuss Third-Party Imaging
  • Describe the Windows Pre-Installation Environment
  • Configure the WinPE and ImageX Environment
  • Create Windows Images with ImageX
  • Automate Image Restores
  • Describe ZENworks Imaging Scripts

Exercise 9-1: Create and Deploy Images with ZENworks Configuration Management

SECTION 10: Manage Inventory and Data Collection

Objective 1: Describe Inventory Services

Why Is Asset Inventory Useful?

What Data Can I Inventory?

What About Data Security? Objective 2: Scan Managed Devices

Configure an Inventory Scan

Schedule an Inventory Scan

Run an Inventory Scan

View an Inventory Report for a Managed Device

Edit a Managed Device’s Inventory Data Objective 3: Scan Inventory-Only Devices

Configure an Inventory Only Scan

Schedule an Inventory Only Scan

View an Inventory Report for an Inventory Only Device

Edit the Demographic Data of an Inventory Only Device

Enable Reconciliation

Use the Portable Collector Objective 4: Scan Demographic Data

Configure the Collection Data Form

Deploy the Collection Data Form

Schedule the Deployment of the Collection Data Form

Deploy the Data Collection Form Using a Quick Task

Deploy the Data Collection Form Using a Device Task

Scan Demographic Data on an Inventory Only Device Objective 5: Manage Component Data

Search for a Component and View Component Data

Edit the Component Data Objective 6: Manage Product Data

Search for a Product and View Product Data

Reclassify a Product

Manage Product Categories and Subcategories

Exercise 10-1: Configure Inventory Data Collection

SECTION 11: Run ZENworks Configuration Management Reports

Objective 1: Manage and Run Asset Inventory Reports

How to Use Inventory Standard Reports

How to Use Predefined Inventory Custom Reports

Inventory Report Rights

Exercise 11-1: Run ZENworks Configuration Management Inventory Reports

SECTION 12: Migrate a Traditional ZENworks Environment to ZENworks 10 Configuration Management

Objective 1: Perform Pre-Migration Tasks

  • Set Up ZENworks 10 Configuration Management
  • Run Reports That Identify Objects to Migrate and Additional Tasks
  • Exercise 12-1: Perform Pre-Migration Tasks

Objective 2: Migrate Data from ZENworks Desktop Management to ZENworks 10 Configuration Management

  • What You Can Migrate to ZCM 10
  • How to Install the ZENworks Migration Utility
  • How to Configure the ZENworks Migration Utility
  • How to Migrate Data Using the ZENworks Migration Utility

Exercise 12-2: Migrate Data from ZDM to ZCM

Objective 3: Perform Post-Migration Tasks

Test and Validate the Migrated Objects

Deploy the ZENworks Adaptive Agent

Exercise 12-3: Deploy theZENworks Configuration Management Agent

Objective 4: Implement Migration Best Practices

Duration: 5 Days

Before taking this course, you should have a basic understanding of networks and networking (as introduced in the CompTIA Network+ certification). In addition, you should be familiar with the fundamentals of an LDAP-compliant Directory service (such as Novell eDirectory or Microsoft Active Directory). Some experience with fundamental Linux administration will also be helpful.

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