This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware® vSphere® environment. This workshop also increases your skill and competence in using the command line to analyze problems. The workshop is based on VMware ESXi™ 5.1 and VMware® vCenter Server™ 5.1.

To learn more about vSphere administration, go to for other course options.


  • Use the VMware vSphere® Web Client, the command line, and log files to diagnose and correct problems in vSphere.
  • Configure SSL certificates.
  • Troubleshoot networking issues.
  • Troubleshoot storage issues.
  • Troubleshoot vCenter Server issues.
  • Troubleshoot ESXi host issues.
  • Troubleshoot vSphere cluster issues.
  • Troubleshoot VMware vSphere® vMotion® issues.
  • Troubleshoot virtual machine issues.

Intended Audience:

  • System administrators
  • System integrators

Course Introduction

  •   Introductions and course logistics
  •   Course objectives

 Introduction to Troubleshooting

  •   Using a structured approach to troubleshooting

Troubleshooting Tools

  •   Adding the VMware vSphere® Management Assistant to an Active Directory environment
  •   Using commands to record information about your vSphere configuration
  •   Locating important log files
  •   Gathering log bundles for technical support

SSL Certificates

  •   Implementing SSL certificates for vCenter Server
  •   Implementing SSL certificates for ESXi


  •   Troubleshooting standard switch issues
  •   Troubleshooting virtual machine network connectivity issues
  •   Troubleshooting management network connectivity issues
  •   Troubleshooting distributed switch issues


  •   Troubleshooting LUN connectivity issues
  •   Troubleshooting multipathing issues

Cluster Management

  •   Troubleshooting vSphere cluster issues
  •   Troubleshooting vSphere vMotion issues

vCenter Server and ESXi

  •   Troubleshooting vCenter Server issues
  •   Troubleshooting ESXi host issues

Virtual Machines

  •   Troubleshooting virtual machine state issues
  •   Troubleshooting VMware® Tools™ installation issues
  •   Troubleshooting VMware snapshot issues
  •   Troubleshooting virtual machine power-on issues

Duration : 5 Days

Required prerequisites include completion of one of the following:

  • VMware® Certified Professional 5 – Datacenter Virtualization (VCP5-DCV)
  • VMware vSphere: Fast Track [V5.1]
  • VMware vSphere: Optimize and Scale [V5.1]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server Experience with working at the command prompt is highly recommended.



  •   91-95007 10004


  •  91-95432 18687