Applications in Microsoft Dynamics CRM 2011 training boot camp validates your ability to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications and Microsoft Dynamics CRM 2011 services scheduling applications.
Sales: Introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
Marketing: Introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns.
Service Management: Introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.
Service Scheduling: Introduces the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.
|Schedule for MCTS : Applications in Microsoft Dynamics CRM 2011 Boot Camp Training|
|Course #||Course Contents||Exam #||Days|
|80291||Sales Management in Microsoft Dynamics CRM 2011||MB2-868||1|
|80290||Marketing Automation in Microsoft Dynamics CRM 2011||1|
|80292||Service Management in Microsoft Dynamics CRM 2011||1|
|80293||Service Scheduling in Microsoft Dynamics CRM 2011||1|
|Balance Daysfor day of arrival, exam(s) and practice||3|
- General working knowledge of customer relationship management
- General understanding of business processes
- 91-95007 10004
- 91-95432 18687