Module 1 Introduction to the Service Provider NGN and the Operations Environment.

• 1.Cisco IP NGN Architecture Service and Component Functions
• 2.The Network Operations Environment
• 3.Identify Current Opeational Frameworks
• 4.Network Operations Processes and Their Metrics.

Module 2 NMS Tools and Protocols.

• 1.Identify the Various NMS Tools and Their Purpose
• 2.Data Collection and Protocols Used to Monitor Network Systems
• 3.Navigating IBM Tivoli Netcool-Operations and Functions.

Module 3 Incident Management.

• 1.Elements Functions Metrics and Process Flow for Incident Management
• 2.Remedy Ticketing System Features and Functions.

Module 4 Fault Management.

• 1.Systematic Troubleshooting Methodologies
• 2.Common NGN Support Services
• 3.Cisco IOS xr Device Operations and Configuration.

Module 5 Configuration Management.

• 1.Configuration Management Process Functions and Tasks
• 2.NMS Support of Configuration Management
• 3.Interpret and Run Files for Common Scripting Tools
• 4.UNIX Cron Job Functions and Flie Syntax.

Module 6 Change Management.

• 1.Elements Functions Metrics and Process Flow for Change Management
• 2.Navigation of Cisco Works Network Compliance Manager.

Module 7 Performance Management.

• 1.Elements Functions Metrics and Process Flow Performance Management
• 2.Fundamentals of Service Level Management.

Duration 40 Hours

There are no formal prerequisites for CCIE certification. Other professional certifications or training courses are not required. Instead, candidates must first pass a written qualification exam and then the corresponding hands-on lab exam. You are expected to have an in-depth understanding of the topics in the exam blueprints and strongly encouraged to have three to five years of job experience before attempting certification.